Contact Us
Whether you've spotted something out of date on one of our reviews, want to ask about how we rate new online casinos, or need pointing toward information on licensing, bonuses or responsible gambling, this is the right place to start. We read every message that comes in, even if it takes us a little while to reply during busier periods.
What we can help with
Top Online Casinos is an independent research and comparison site covering online casinos available to players in the United States. We're not a casino ourselves, and we don't process deposits, withdrawals, bonuses or account issues. Because of that, there are some things we genuinely can't help with, and some things we're well placed to answer.
Questions we're a good fit for
- Corrections or updates to information on a casino review, such as a bonus offer that has changed or expired
- Clarifying how we assess and rank sites like Raging Bull, Ignition or the other operators featured on this site
- General questions about how online casino licensing, RTP, or withdrawal processing typically works in the US
- Feedback on the site itself — broken links, unclear content, or suggestions for what to cover next
- Media or partnership enquiries related to the site's content
Questions a casino operator needs to answer
- Account access, login problems or identity verification (KYC) delays
- Deposit or withdrawal issues, including missing funds or payment method problems
- Bonus eligibility, wagering requirement disputes, or a promotion not applying to your account
- Closing an account or requesting a self-exclusion
For anything on that second list, you'll need to contact the casino's own support team directly — they hold your account details and are the only ones who can act on them. Most licensed operators offer live chat, email or phone support listed on their own site.
Before you reach out about a bonus or offer
A lot of the messages we get are about welcome offers, like Ignition's 300% welcome bonus or Uptown Aces' 600% new-player deal. These are genuine promotions from the operators, but they come with conditions attached — minimum deposits, wagering requirements, maximum bet limits while a bonus is active, game restrictions and expiry dates. We'd always recommend reading the full terms on the casino's own site before you claim anything, since the headline percentage never tells the whole story.
Responsible gambling and support services
If you're contacting us because gambling has stopped feeling like entertainment, please don't wait to ask for help. We're not a support service ourselves, but our Responsible Gambling page lists tools such as deposit limits, time-outs and self-exclusion programmes, along with where to find independent support organisations. Licensed US operators are required to offer these tools directly within your account settings, and it's worth setting limits before you start playing rather than after a problem develops.
How commercial relationships work here
Top Online Casinos may earn a commission if you sign up with a casino through a link on this site. That relationship never decides which sites we rate highly or how we rank them — a full write-up and the criteria behind it sit on each casino's individual review. If a message you send us relates to a specific ranking or rating, let us know which operator and page you mean so we can look into it properly.
What to include in your message
To help us respond faster, it's useful to mention:
- The page or casino your question relates to, if applicable
- Whether you're flagging outdated information, asking a general question, or giving feedback
- Any relevant detail, such as a screenshot description or the date you noticed an issue
We can't access or discuss anyone's personal casino account, so please avoid sending account numbers, passwords or financial details in any message to us.
Learn more before you get in touch
Many common questions are already answered elsewhere on the site. Our About Us page explains how we research and rate operators, and if you're specifically looking at options outside the mainstream US-licensed market, our guide to non-Gamstop casinos covers a different regulatory landscape entirely. Reviewing our Terms and Conditions is also worth doing if your question relates to how we use or present information on this site.
If none of that covers what you need, send us a message with as much detail as you can, and we'll get back to you as soon as we're able.